358: Patient Retention Starts Before Your Patients Walk In The Door

Patient retention is important for every chiropractor. But most chiropractors assume that patient retention starts after a patient starts care. That’s a huge mistake. There are actually 4 phases of patient care and one of them starts before your patient ever steps foot in your office.

In this week’s chiropractic podcast, I talk about the 4 phases of patient retention for chiropractors. I discuss how things that happen before your patients start care and how you handle things after your patients end care will impact your patient retention. Let’s get into it.